Customer retention through quality leadership the Baxter approach
Fliehman, Deborah G.
Customer retention through quality leadership the Baxter approach Deborah G. Fliehman, David D. Auld - Singapore Toppan Company 1994 - xii, 233 p. : ill. ; 23 cm.
p. 221-224.
981007431X RM32.74
Consumer satisfaction--United States--Case studies
Customer relations--United States--Case studies
Quality of products--United States--Case studies
Customer retention through quality leadership the Baxter approach Deborah G. Fliehman, David D. Auld - Singapore Toppan Company 1994 - xii, 233 p. : ill. ; 23 cm.
p. 221-224.
981007431X RM32.74
Consumer satisfaction--United States--Case studies
Customer relations--United States--Case studies
Quality of products--United States--Case studies