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Customer service : skills for success /

Lucas, Robert W.

Customer service : skills for success / Robert W. Lucas. - 5th ed. - New York : McGraw-Hill, 2012. - xix, 394 p. : ill. ; 26 cm. - Connect, learn, succeed .

Includes bibliographical references and index.

ISBN: 9780073397115 (pbk.) RM275.51 0073397113 (pbk.)

Subjects--Topical Terms:
Customer services.

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Customer service : skills for success /

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