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Managing Web service quality : measuring outcomes and effectiveness /

Managing Web service quality : measuring outcomes and effectiveness / Khaled M. Khan [editor] - Hershey, PA : Information Science Reference, 2009 - xxii, 394 p. : ill. ; 29 cm.

'Premier reference source'--Cover

Includes bibliographical references (p. 358-381) and index

ISBN: 9781605660424 (hbk.) RM666.90 1605660426 (hbk.)

Subjects--Topical Terms:
Web services--Management
Management information systems

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