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The virtual reference handbook : interview and information delivery techniques for the chat and e-mail environments /

Kovacs, Diane K. 1962-

The virtual reference handbook : interview and information delivery techniques for the chat and e-mail environments / Diane K. Kovacs. - London : Facet Pulishing, 2007. - ix, 132 p. : ill. ; 22 cm.

Reference : p. 122-123.

ISBN: 9781856046268 (pbk.) RM236.17

Subjects--Topical Terms:
Electronic reference services (Libraries)

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The virtual reference handbook : interview and information delivery techniques for the chat and e-mail environments /

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