Service quality in academic libraries /
Hernon, Peter
Service quality in academic libraries / Peter Hernon, Ellen Altman - Norwood, N.J. : Ablex Publishing, 1996 - xv, 187 p. : ill. ; 24 cm. - Information management, policy, and services .
Bibliography : p. 173-180
1567502091 (cloth : alk. paper) RM458.85 1567502105 (paper : alk. paper)
Academic libraries--United States
Libraries and students--United States
Libraries and scholars--United States
Service quality in academic libraries / Peter Hernon, Ellen Altman - Norwood, N.J. : Ablex Publishing, 1996 - xv, 187 p. : ill. ; 24 cm. - Information management, policy, and services .
Bibliography : p. 173-180
1567502091 (cloth : alk. paper) RM458.85 1567502105 (paper : alk. paper)
Academic libraries--United States
Libraries and students--United States
Libraries and scholars--United States