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Service magic : the art of amazing your customers /

Zemke, Ron

Service magic : the art of amazing your customers / Ron Zemke and Chip Bell - [Chicago] : Dearborn Trade Pub., 2003 - xiii, 248 p. : ill. ; 23 cm.

Includes bibliographical references (p. 229-232) and index

ISBN: 0793164672 (pbk.) RM72.95

Subjects--Topical Terms:
Customer services--United States
Consumer Satisfaction--United States
Customer loyalty--United States
Service industries--Customer services--United States

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Service magic : the art of amazing your customers /

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