Effective customer service : ten steps for technical professions /
Goetsch, David L.
Effective customer service : ten steps for technical professions / David L. Goetsch, Stanley B. Davis - Upper Saddle River, N.J. : Pearson Prentice Hall, 2004 - xv, 288 p. : ill. ; 24 cm. - NetEffect series. Technology skills .
Includes bibliographical references and index
0130485292 RM142.31
Customer services
Effective customer service : ten steps for technical professions / David L. Goetsch, Stanley B. Davis - Upper Saddle River, N.J. : Pearson Prentice Hall, 2004 - xv, 288 p. : ill. ; 24 cm. - NetEffect series. Technology skills .
Includes bibliographical references and index
0130485292 RM142.31
Customer services