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Customer satisfaction in the service sector

Customer satisfaction in the service sector - Tokyo : Asian Productivity Organization, 2000 - 144 p. : ill. ; 26 cm.

'Report of the APO Symposium on Customer Satisfaction in the service sector held in Taipei, Republic of China from 20-23 September 1999 (SYP-10-99)' - verso

ISBN: 9283322576 Hadiah

Subjects--Topical Terms:
Customer satisfaction--Congresses
Services industries--Evaluation--Congresses

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Customer satisfaction in the service sector

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