Total quality management : text, cases, and readings /
Ross, Joel E.
Total quality management : text, cases, and readings / Joel E. Ross ; with contributions by Susan Perry. - 3rd ed. - Boca Raton, Fla. : St. Lucie Press, 1999. - xv, 550 p. : ill. ; 23 cm.
Includes bibliographical references and index.
157444266X RM160.60
99-462632
Total quality management.
Total quality management--Case studies.
Total quality management : text, cases, and readings / Joel E. Ross ; with contributions by Susan Perry. - 3rd ed. - Boca Raton, Fla. : St. Lucie Press, 1999. - xv, 550 p. : ill. ; 23 cm.
Includes bibliographical references and index.
157444266X RM160.60
99-462632
Total quality management.
Total quality management--Case studies.