Customer service /
Carter, Wendy
Customer service / Wendy Carter - New York : McGraw-Hill Book, 1994 - 1v. (various pagings) : illustrations ; 30 cm+ slide. - MH One-Day Workshop Series .
Volume includes'Trainer's guide' text section,'Participant's guide' section with reproducible exercises, and a collection of slides. Text is a accompanied by slides and available in media collection.
0070111979 RM456.50
94-13298
Customer services.
Customer service--Problems, exercises.
Customer service / Wendy Carter - New York : McGraw-Hill Book, 1994 - 1v. (various pagings) : illustrations ; 30 cm+ slide. - MH One-Day Workshop Series .
Volume includes'Trainer's guide' text section,'Participant's guide' section with reproducible exercises, and a collection of slides. Text is a accompanied by slides and available in media collection.
0070111979 RM456.50
94-13298
Customer services.
Customer service--Problems, exercises.