Prescription for complaints

Prescription for complaints [videorecording] - London : Video Arts, 1975 - 1 videocassette (U-matic) (21 min.) : sd., col. ; 3/4 in. + booknote (7p.)

This film shows that complaints are an oppurtunity to do it right - a second chance from your costumer. It gives reasonable step by step points that focus on the needs of the complainer as well as solution of the complaint


Complaints (Retail trade)

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