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| 008 | 981208s1994 xxu 00 eng | ||
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| 100 | 1 | _aDeVrye, Catherine. | |
| 245 | 1 | 0 |
_aGood service is good business : _b7 simple strategies for success / _cCatherine DeVrye. |
| 260 |
_aNew York : _bPrentice-Hall, _c1994. |
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| 300 |
_a166 p. ; _c22 cm. |
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| 440 | 0 | _aCompetitive edge management series | |
| 504 | _aBibliography : p.165-166 | ||
| 650 | 0 | _aCustomer services. | |
| 650 | 0 |
_aCustomer services _xManagement. |
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_a.b10880859 _b2021-05-28 _c2019-11-12 |
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| 991 | _aFakulti Pengurusan Perniagaan | ||
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