| 000 | 02435nam a2200397 i 4500 | ||
|---|---|---|---|
| 005 | 20250919185826.0 | ||
| 008 | 160902t2015 ilu bi a001 0 eng | ||
| 020 |
_a9781783300655 _qpaperback _cRM267.23 |
||
| 039 | 9 |
_a201704140918 _bhaiyati _c201704100905 _drasyilla _y09-02-2016 _zrasyilla |
|
| 040 |
_aDLC _beng _erda _cDLC _dOCLCF _dIEH _dNUI _dCDX _dBTCTA _dYDXCP _dPHA _dIXA _dILC _dBDX _dKSU _dUtOrBLW _dUKM _erda |
||
| 042 | _apcc | ||
| 090 | _aZ711.V363 3 | ||
| 090 |
_aZ711 _b.V363 3 |
||
| 100 | 1 |
_aVanDuinkerken, Wyoma, _eauthor. |
|
| 245 | 1 | 0 |
_aLeading libraries : _bhow to create a service culture / _cWyoma vanDuinkerken and Wendi Arant Kasper. |
| 264 | 1 |
_aChicago : _bALA Editions, an imprint of the American Library Association, _c2015. |
|
| 300 |
_axvii, 167 pages : _billustrations ; _c23 cm. |
||
| 336 |
_atext _2rdacontent. |
||
| 337 |
_aunmediated _2rdamedia. |
||
| 338 |
_avolume _2rdacarrier. |
||
| 504 | _aIncludes bibliographical references (pages 153-161) and index. | ||
| 505 | 0 | _aLeadership theories : traditional and transformational -- Service leadership and its paradigm in libraries -- Conscientiousness as the foundation -- Building rapport -- Balancing encouragement and accountability -- Innovation and evolving service -- Strategic planning : the practice of innovation and strategic thinking -- Sustaining service as a value -- Formalizing service leadership in libraries : embedding processes and policies -- Service leadership in libraries. | |
| 520 | _aThe authors explore the act of leading in libraries, with a focus on the acts and behaviors that manifest. They also explore how such actions are derived from individual interactions with others, and how they impact a larger organization. Consideration is given to the value of strategic planning, and the importance of formalizing service leadership in processes and policies. | ||
| 650 | 0 | _aPublic services (Libraries) | |
| 650 | 0 | _aLibrary personnel management. | |
| 650 | 0 | _aLeadership. | |
| 650 | 0 | _aCustomer relations. | |
| 700 | 1 |
_aKaspar, Wendi Arant, _eauthor. |
|
| 907 |
_a.b1636224x _b2019-11-12 _c2019-11-12 |
||
| 942 |
_c01 _n0 _kZ711.V363 3 |
||
| 914 | _avtls003610230 | ||
| 991 | _aFakulti Teknologi dan Sains Maklumat | ||
| 998 |
_al _b2016-02-09 _cm _da _feng _gilu _y0 _z.b1636224x |
||
| 999 |
_c685258 _d685258 |
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