| 000 | 01093nam a2200313 a 4500 | ||
|---|---|---|---|
| 005 | 20250919184930.0 | ||
| 008 | 130902s1998 nyua b 001 0 eng | ||
| 020 |
_a0471180343 (cloth : alk. paper) _cHadiah |
||
| 039 | 9 |
_a201310111442 _bzaina _y09-02-2013 _zfakrul |
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| 040 |
_aDLC _cDLC _dDLC _dUKM |
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| 090 | _aHD9980.5.K857 | ||
| 090 |
_aHD9980.5 _b.K857 |
||
| 100 | 1 | _aKurtz, David L. | |
| 245 | 1 | 0 |
_aServices marketing / _cDavid L. Kurtz, Kenneth E. Clow. |
| 260 |
_aNew York, NY : _bJ. Wiley & Sons, _cc1998. |
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| 300 |
_axxii, 570 p. : _bill. ; _c25 cm. |
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| 504 | _aIncludes bibliographical references and index. | ||
| 650 | 0 |
_aService industries _xMarketing. |
|
| 650 | 0 | _aCustomer services. | |
| 700 | 1 | _aClow, Kenneth E. | |
| 856 | 4 |
_3Table of Contents _uhttp://www.loc.gov/catdir/toc/onix04/97025315.html |
|
| 907 |
_a.b1571388x _b2019-11-12 _c2019-11-12 |
||
| 942 |
_c01 _n0 _kHD9980.5.K857 |
||
| 914 | _avtls003538493 | ||
| 990 | _azsz | ||
| 991 | _aFakulti Sains Sosial dan Kemanusiaan | ||
| 998 |
_at _b2013-02-09 _cm _da _feng _gnyu _y0 _z.b1571388x |
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| 999 |
_c682963 _d682963 |
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