| 000 | 01087nam a2200301Ia 4500 | ||
|---|---|---|---|
| 005 | 20250919184848.0 | ||
| 008 | 130815s2012 nyua i 001 0 eng d | ||
| 020 | _a9781606494608 (pbk) | ||
| 020 | _a1606494600 | ||
| 039 | 9 |
_a201401071132 _bbaiti _c201401071131 _dbaiti _c201312241015 _drahah _c201308151303 _drahah _y08-15-2013 _zrahah |
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| 040 |
_aBTCTA _beng _cYDXCP _dBWX _dUAB _dUMS _dUKM |
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| 090 | _aHF5415.5.R453 | ||
| 090 |
_aHF5415.5 _b.R453 |
||
| 100 | 1 |
_aReider, Rob, _d1940- |
|
| 245 | 1 | 0 |
_aExpanding customer service as a profit center : _bstriving for excellence and competitive advantage / _cRob Reider. |
| 260 |
_aNew York : _bBusiness Expert Press, _c2012. |
||
| 300 |
_axiv, 153 p. : _bill. ; _c23 cm. |
||
| 490 | 1 | _aMarketing strategy collection | |
| 500 | _aIncludes index. | ||
| 650 | 0 | _aCustomer services. | |
| 907 |
_a.b15702856 _b2019-11-12 _c2019-11-12 |
||
| 942 |
_c01 _n0 _kHF5415.5.R453 |
||
| 914 | _avtls003537294 | ||
| 990 | _abaiti | ||
| 991 | _aFakulti Ekonomi & Pengurusan | ||
| 998 |
_at _b2013-02-08 _cm _da _feng _gnyu _y0 _z.b15702856 |
||
| 999 |
_c681871 _d681871 |
||