| 000 | 01136nam a2200337 a 4500 | ||
|---|---|---|---|
| 005 | 20250919174827.0 | ||
| 008 | 100719s2011 mau b 001 0 eng | ||
| 020 |
_a9780135063972 (alk. paper) _cRM196.15 |
||
| 020 | _a0135063973 (alk. paper) | ||
| 039 | 9 |
_a201011161644 _bzarina _c201010270912 _dsanusi _y07-19-2010 _zsanusi |
|
| 040 | _aUKM | ||
| 090 | _aHF5415.5.T534 2011 | ||
| 090 |
_aHF5415.5 _b.T534 2011 |
||
| 100 | 1 | _aTimm, Paul R. | |
| 245 | 1 | 0 |
_aCustomer service : _bcareer success through customer loyalty / _cPaul R. Timm |
| 250 | _a5th ed. | ||
| 260 |
_aUpper Saddle River, N.J. : _bPrentice Hall, _c2010 |
||
| 300 |
_axii, 226 p. : _bill. ; _c26 cm. |
||
| 504 | _aIncludes bibliographical references and index | ||
| 650 | 0 | _aCustomer services | |
| 650 | 0 | _aConsumer satisfaction | |
| 650 | 0 | _aCustomer relations | |
| 650 | 0 | _aSuccess in business | |
| 907 |
_a.b14768367 _b2021-05-28 _c2019-11-12 |
||
| 942 |
_c01 _n0 _kHF5415.5.T534 2011 |
||
| 914 | _avtls003437883 | ||
| 990 | _aszj | ||
| 991 | _aFakulti Ekonomi & Perniagaan | ||
| 998 |
_at _b2010-06-07 _cm _da _feng _gmau _y0 _z.b14768367 |
||
| 999 |
_c680283 _d680283 |
||