| 000 | 03090cam a2200361Ii 4500 | ||
|---|---|---|---|
| 008 | 210725s2021 si o 101 0 eng d | ||
| 020 |
_a9789811625787 _qhardback _cHadiah (PTSL) |
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| 040 |
_aYDX _beng _erda _cYDX _dGW5XE _dEBLCP _dOCLCO _dUKM _erda |
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| 090 |
_aHD9980.5 _b.S446 |
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| 245 | 0 | 0 |
_aService excellence for sustainability : _blessons from Malaysia, Japan, and Taiwan / _cNur Fazidah Elias, Ruzzakiah Jenal, Hazilah Mohd Amin, Hazura Mohamed, Siti Aishah Hanawi, editors. |
| 264 | 1 |
_aSingapore : _bSpringer, _c2021. |
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| 300 |
_ax, 95 pages : _billustrations ; _c24 cm. |
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| 336 |
_atext _2rdacontent |
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| 337 |
_aunmediated _2rdamedia |
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| 338 |
_avolume _2rdacarrier |
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| 505 | 0 | _aContents -- Preface -- List of Abbreviations -- List of Figures -- List of Tables -- Preface -- Chapter I: Introduction to Service Science -- Chapter II: Service Science And Sustainability -- Chapter III: Service sustainability paradigm as a basis for transformative service society -- Chapter IV: Inland Port in Malaysia: Logistical Revisit -- Chapter V: Think Global, Act Local: Strategies to Develop a Sustainable Mobility Program in Promoting Socioeconomic Development for a Better Quality Education,- Chapter VI: Media Psychology in New Era Communication -- Chapter VII: Critical Success Factors for Adopting Servitization Strategy -- Reference -- List of authors (author brief) -- Index. | |
| 520 | _aThis book provides significant conceptual and empirical contributions to the understanding of service science and the practices of service sectors in the wake of the fourth industrial revolution bringing together a collection of articles written by keynote and invited speakers at the 2nd Service Science Symposium held on 24 November 2019. The symposium was organised by the Serviceology Society Malaysia (SESMA), which aims to bring service researchers and practitioners under one roof to redefine service concepts and ideas and explore their application in real industrial and community settings. In their contributions, authors present multiple real-world cases of service systems to demonstrate how organisations can incorporate service science to achieve sustainable development. By re-examining the existing service science models and the value creation process using valuable insights obtained from industries and communities in Malaysia, Japan and Taiwan, the authors present a new way forward for organisations. | ||
| 500 | _aIncludes index. | ||
| 650 | 0 |
_aService industries _vCongresses. |
|
| 650 | 0 |
_aSustainable development _vCongresses. |
|
| 700 | 1 |
_aElias, Nur Fazidah, _eeditor |
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| 700 | 1 |
_aJenal, Ruzzakiah, _eeditor |
|
| 700 | 1 |
_aMohd Amin, Hazilah, _eeditor |
|
| 700 | 1 |
_aMohamed, Hazura, _eeditor |
|
| 700 | 1 |
_aHanawi, Siti Aishah, _eeditor |
|
| 711 | 2 |
_aService Science Symposium _n(2nd : _d2019 : _cMalaysia) |
|
| 907 |
_a.b16936619 _b2023-02-28 _c2022-07-21 |
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| 942 |
_c01 _n0 _kHD9980.5 .S446 |
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| 949 | _o101013592 | ||
| 990 | _arahah/jm | ||
| 991 | _aFakulti Ekonomi dan Pengurusan | ||
| 998 |
_at _b2022-07-21 _cm _da _feng _gsi _y0 _z.b16936619 |
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| 999 |
_c660619 _d660619 |
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