000			02130nam a2200349 i 4500
001			QUUS0000045
006			m eo d
008			191127s2019 ob 000 0 eng d
020			_a9780867156904 _qelectronic book
041	0		_aeng
090			_aWU61.Y68c 2019 9
100	1		_aYoung, Lance Brendan _eauthor.
245	1	0	_aCommunication skills for dental health care providers _h[electronic resource] / _cLance Brendan Young, Cynthia Rozek O'Toole, Bianca Wolf.
260			_a[S.l.] : _bQuintessence Publishing Co, Inc., _c2019.
300			_a1 online resource
336			_atext _2rdacontent
337			_acomputer _2rdamedia
338			_aonline resource _2rdacarrier
504			_aIncludes bibliographical references and index.
505	0		_aCommunication skills for dental health care providers -- Contents -- Preface -- About the Authors -- Part I: Communication Fundamentals -- Chapter 1. Understanding Communication -- Chapter 2. Preparing for Patient Communication -- Chapter 3. Developing Cultural Competence -- Part II: Interaction Skills -- Chapter 4. Enhancing Listening Skills -- Chapter 5. Improving Verbal Skills -- Chapter 6. Refining Nonverbal Communication Skills -- Part III: Communication During the Appointment -- Chapter 7. Initiating and Interviewing -- Chapter 8. Interacting During and After Procedures -- Chapter 9. Presenting Treatment Plans -- Part IV: Communication Challenges -- Chapter 10. Managing Life Span Challenges -- Chapter 11. Managing Hearing and Speaking Challenges -- Chapter 12. Managing Stigma Challenges -- Index.
650		2	_aDentist-Patient Relations.
650		2	_aCommunication.
650		2	_aClinical Competence
650		2	_aAttitude of Health Personnel.
650		2	_aCultural Competency
700	1		_aO'Toole, Cynthia Rozek, _eauthor
700	1		_aWolf, Bianca, _eauthor
856	4	0	_uhttps://eresourcesptsl.ukm.remotexs.co/login?url=https://portal.igpublish.com/iglibrary/search/QUUS0000045.html
907			_a.b16818076 _b2022-04-28 _c2020-07-20
942			_n0 _kWU61.Y68c 2019 9
998			_ae _b2021-04-26 _cm _dz _feng _gxxu _y0 _z.b16818076
999			_c649213 _d649213