000 01320nam a2200325 i 4500
005 20250919122205.0
008 180524t2017 flua i 000 0 eng
020 _a9781498714709
_qhardback
_cRM274.92
039 9 _a201809261610
_bhaiyati
_c201809181523
_dros
_y05-24-2018
_zros
040 _aDLC
_beng
_cDLC
_erda
_dDLC
_dUKM
_erda
090 _aHF5415.5.G566
090 _aHF5415.5
_b.G566
100 1 _aKinnett, Seth,
_eauthor.
245 1 0 _aHow to win at CRM :
_bstrategy, implementation, management /
_cSeth J. Kinnett.
264 1 _aBoca Raton, FL :
_bCRC Press, Taylor & Francis Group,
_c2017.
300 _axvii, 220 pages :
_billustrations ;
_c24 cm.
336 _atext
_2rdacontent
337 _aunmediated
_2rdamedia
338 _avolume
_2rdacarrier
500 _aIncludes index.
650 0 _aCustomer relations
_xData processing.
650 0 _aCustomer relations
_xMarketing.
907 _a.b16591380
_b2019-11-12
_c2019-11-12
942 _c01
_n0
_kHF5415.5.G566
914 _avtls003634271
991 _aFakulti Ekonomi dan Pengurusan
998 _at
_b2018-11-05
_cm
_da
_feng
_gflu
_y0
_z.b16591380
999 _c627531
_d627531