| 000 | 02560nam a22003738i 4500 | ||
|---|---|---|---|
| 005 | 20250919122039.0 | ||
| 008 | 180313t2017 njua i 001 0 eng | ||
| 020 |
_a9789813209442 _qHardback _cRM466.69 |
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| 039 | 9 |
_a201805081500 _blan _c201805030952 _dros _y03-13-2018 _zros |
|
| 040 |
_aDLC _beng _erda _cDLC _dDLC _dUKM _erda |
||
| 090 | _aHD9980.5.H337 | ||
| 090 |
_aHD9980.5 _b.H337 |
||
| 100 | 1 |
_aHaksever, Cengiz, _eauthor. |
|
| 245 | 1 | 0 |
_aService and operations management / _cCengiz Haksever, Rider University, USA and Barry Render, Rollins College Graduate School of Business, USA. |
| 264 | 1 |
_aNew Jersey : _bWorld Scientific, _c[2017]. |
|
| 264 | 4 | _c©2018. | |
| 300 |
_axii, 678 pages : _billustrations ; _c23 cm. |
||
| 336 |
_atext _2rdacontent |
||
| 337 |
_aunmediated _2rdamedia |
||
| 338 |
_avolume _2rdacarrier |
||
| 500 | _aIncludes index. | ||
| 505 | _aUnderstanding services -- The important role services play in an economy -- The nature of services and service encounters -- Customers : the focus of service management -- Globalization of services -- Service strategy and competitiveness -- Ethical challenges in service management -- Building the service system -- Technology and its impact on services and their management -- Design and development of services and service delivery systems -- Supply chains in manufacturing and services and their management -- Locating facilities and designing their layout -- Operating the service system -- Managing demand and supply in services -- (supplement) queuing and simulation -- Service quality and continuous improvement -- (supplement) tools and techniques of total quality management -- Service productivity and measurement of performance -- Management of public and private nonprofit service organizations -- Tools and techniques for managing service operations -- Forecasting demand for services -- Vehicle routing and scheduling -- Project management -- Linear and goal programming -- Service inventory systems -- Appendix. | ||
| 650 | 0 |
_aService industries _xManagement. |
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| 650 | 0 | _aProduction management. | |
| 700 | 1 |
_aRender, Barry, _eauthor. |
|
| 907 |
_a.b16573377 _b2019-11-12 _c2019-11-12 |
||
| 942 |
_c01 _n0 _kHD9980.5.H337 |
||
| 914 | _avtls003632397 | ||
| 990 | _arab | ||
| 991 | _aPusat Pembangunan Usahawan dan EKS | ||
| 998 |
_at _b2018-01-03 _cm _da _feng _gnju _y0 _z.b16573377 |
||
| 999 |
_c625796 _d625796 |
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