| 000 | 01473nam a2200385 i 4500 | ||
|---|---|---|---|
| 005 | 20250919122039.0 | ||
| 008 | 180313t2017 njua i 001 0 eng | ||
| 020 |
_a9781944659042 _qhardback _cRM435.05 |
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| 020 |
_a9781944659059 _qPaperback |
||
| 039 | 9 |
_a201805081530 _blan _c201805030946 _dros _y03-13-2018 _zros |
|
| 040 |
_aDLC _beng _cDLC _erda _dDLC _dUKM _erda |
||
| 090 | _aHD9980.5.W537 | ||
| 090 |
_aHD9980.5 _b.W537 |
||
| 100 | 1 |
_aWirtz, Jochen, _eauthor. |
|
| 245 | 1 | 0 |
_aWinning in service markets : _bsuccess through people, technology and strategy / _cJochen Wirtz. |
| 246 | 1 | 8 |
_ispine title : _aWinning in service markets. |
| 264 | 1 |
_aNew Jersey : _bWorld Scientific, _c[2017]. |
|
| 264 | 4 | _c©2017. | |
| 300 |
_axvii, 684 pages : _b(some color) illustrations ; _c23 cm. |
||
| 336 |
_atext _2rdacontent |
||
| 337 |
_aunmediated _2rdamedia |
||
| 338 |
_avolume _2rdacarrier |
||
| 500 | _aIncludes index. | ||
| 650 | 0 |
_aService industries _xMarketing. |
|
| 650 | 0 | _aBranding (Marketing). | |
| 650 | 0 | _aCustomer relations. | |
| 907 |
_a.b16573353 _b2019-11-12 _c2019-11-12 |
||
| 942 |
_c01 _n0 _kHD9980.5.W537 |
||
| 914 | _avtls003632395 | ||
| 990 | _aab | ||
| 991 | _aPusat Pembangunan Usahawan dan EKS | ||
| 998 |
_at _b2018-01-03 _cm _da _feng _gnju _y0 _z.b16573353 |
||
| 999 |
_c625794 _d625794 |
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