000 02276nam a2200337 i 4500
005 20250919085935.0
008 170125t1998 at 000 0 eng d
020 _a0642543119
_cHadiah
039 9 _a201702070901
_bfakrul
_c201702061434
_dmaslia
_y01-25-2017
_znorsiah
040 _aUKM
_erda
090 _aJQ4047.A645 42as
090 _aJQ4047
_b.A645
245 0 0 _aAPS reform :
_bbuilding on good practice /
_cPublic Service and Merit Protection Commission.
264 1 _a[Canberra] :
_bPublic Service and Merit Protection Commission,
_c1998.
300 _a35 pages ;
_c25 cm.
336 _atext
_2rdacontent
337 _aunmediated
_2rdamedia
338 _avolume
_2rdacarrier
500 _aCommonwealth of Australia 1998.
504 _aIncludes bibliographical references.
505 0 _aExpectations of the Australian Public Service -- High performance organisations -- How is the Public Service Meeting these Expectations? -- A performance culture--passing the baton of reform -- Meeting the Expectations of the Community -- Being Customer Focused Using information technology for better customer service -- Contestable services: opportunities for choice -- Building Organisational Performance -- Achieving a shared sense of direction -- Structuring organisations for responsiveness --Attracting and retaining the best and the brightest -- Performance through agreement making -- Key achievements under agency agreements.Flexibility through agreements -- Developments in relation to Australian Workplace Agreements in the APS -- Simplification of terms and conditions of employment -- Measuring Performance and Quality -- Benchmarking and re?engineering -- Quality improvement -- The Balanced Scorecard -- Investors in People Standard -- Supporting the Transition to High Performance -- Leadership -- Good choices need good information -- The immediate future -- Planning for the future - Conclusion.
596 _aKoleksi sumbangan Tun Ahmad Sarji Abdul Hamid.
650 0 _aCivil service reform
_zAustralia.
907 _a.b16420500
_b2019-11-12
_c2019-11-12
942 _c6
_n0
_kJQ4047.A645 42as
914 _avtls003616239
990 _asnm/mms
991 _aKoleksi Arkib
998 _at
_b2017-12-01
_cm
_da
_feng
_gat
_y0
_z.b16420500
999 _c615361
_d615361