| 000 | 01340nam a2200361 i 4500 | ||
|---|---|---|---|
| 005 | 20250919011629.0 | ||
| 008 | 160323t2017 maua 001 0 eng d | ||
| 020 |
_a9781285429786 _qhardback _cRM 1457.17 |
||
| 039 | 9 |
_a201608081635 _badibah _c201608021423 _dadibah _c201608021423 _dadibah _c201607151150 _dfakrul _y03-23-2016 _zfakrul |
|
| 040 |
_aUKM _erda |
||
| 090 | _aHD9980.5.H645 2017 | ||
| 090 |
_aHD9980.5 _b.H645 2017 |
||
| 100 | 1 |
_aHoffman, K. Douglas, _eauthor. |
|
| 245 | 1 | 0 |
_aServices marketing : _bconcepts, strategies, & cases / _cK. Douglas Hoffman, John E. G. Bateson. |
| 250 | _aFifth edition. | ||
| 264 | 1 |
_aBoston : _bCengage Learning, _c2017. |
|
| 264 | 4 | _c©2017. | |
| 300 |
_axv, 458 pages : _billustrations ; _c26 cm. |
||
| 336 |
_atext _2rdacontent |
||
| 337 |
_aunmediated _2rdamedia |
||
| 338 |
_avolume _2rdacarrier |
||
| 500 | _aIncludes index. | ||
| 650 | 0 |
_aService industries _xMarketing. |
|
| 700 | 1 |
_aBateson, John E. G., _eauthor. |
|
| 907 |
_a.b16294695 _b2019-11-12 _c2019-11-12 |
||
| 942 |
_c01 _n0 _kHD9980.5.H645 2017 |
||
| 914 | _avtls003602737 | ||
| 990 | _aaa | ||
| 991 | _aFakulti Ekonomi dan Pengurusan | ||
| 998 |
_at _b2016-10-03 _cm _da _feng _gmau _y0 _z.b16294695 |
||
| 999 |
_c607045 _d607045 |
||