| 000 | 02585nam a22004214i 4500 | ||
|---|---|---|---|
| 005 | 20250930140831.0 | ||
| 008 | 150910t20112011nyua bi 001 0 eng | ||
| 020 |
_a9781555707323 _qalkaline paper _cRM476.85 |
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| 020 |
_a1555707327 _qalkaline paper |
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| 039 | 9 |
_a201512081523 _blan _c201511191058 _dasrul _c201511181550 _dlan _c201511181523 _dlatihan _y09-10-2015 _zrahah |
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| 040 |
_aDLC _erda _cDLC _dYDX _dJQQ _dYDXCP _dWV1 _dCDX _dBWX _dMNW _dDLC _dUKM |
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| 090 | _aZ678.H834 | ||
| 090 |
_aZ678 _b.H834 |
||
| 100 | 1 |
_aHuber, John J., _d1958- _eauthor. |
|
| 245 | 1 | 0 |
_aLean library management : _beleven strategies for reducing costs and improving customer services / _cJohn J. Huber. |
| 246 | 1 | 8 |
_ispine title : _aLean library management. |
| 264 | 1 |
_aNew York : _bNeal-Schuman Publishers, _c2011. |
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| 264 | 4 | _c©2011 | |
| 300 |
_axxii, 197 pages : _billustrations ; _c23 cm. |
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| 336 |
_atext _2rdacontent |
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| 337 |
_aunmediated _2rdamedia |
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| 338 |
_avolume _2rdacarrier |
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| 504 | _aIncludes bibliographical references and index. | ||
| 505 | _aPrologue : the power of a lean transformation -- Strategy one. Recognize that service performance is the key to customer retention -- Strategy two. Transform your change-resistant culture -- Strategy three. Understand how delivery service chains drive your library's performance -- Strategy four. Align your performance metrics with your delivery service chains -- Strategy five. Transform your new book delivery service chain -- Strategy six. Transform your customer holds/reserves delivery service chain -- Strategy seven. Transform your cost control philosophy to a lean service improvement philosophy -- Strategy eight. Transform your overall library service performance metrics -- Strategy nine. Transform your digital research delivery service chain -- Strategy ten. Transform your delivery service chain from a'push' to a'pull' philosophy -- Strategy eleven. Think lean before the concrete is poured -- Afterword : lean continuous improvement -- Appendix : more lean tools. | ||
| 650 | 0 |
_aLibrary administration. _960265 |
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| 650 | 0 |
_aLibraries _xCost control. |
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| 650 | 0 | _aPublic services (Libraries). | |
| 650 | 0 |
_aOrganizational change. _960636 |
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| 650 | 0 | _aOrganizational effectiveness. | |
| 907 |
_a.b16204888 _b2019-11-12 _c2019-11-12 |
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| 942 |
_c01 _n0 _kZ678.H834 |
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| 914 | _avtls003592993 | ||
| 990 | _amzsz | ||
| 991 | _aFakulti Sains dan Teknologi | ||
| 998 |
_at _b2015-10-09 _cm _da _feng _gnyu _y0 _z.b16204888 |
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| 999 |
_c598218 _d598218 |
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