| 000 | 01591cam a2200397 i 4500 | ||
|---|---|---|---|
| 005 | 20250919004352.0 | ||
| 008 | 150507s2015 enka 001 0 eng | ||
| 020 |
_a9781783300594 _qpaperback _cRM261.53 |
||
| 020 | _a1783300590 | ||
| 039 | 9 |
_a201509261224 _bathirah _c201508260750 _dhamudah _y05-07-2015 _zhamudah |
|
| 040 |
_aYDXCP _beng _cYDXCP _dOCLCQ _dUKM _erda |
||
| 090 | _aZ711.H447 2015 | ||
| 090 |
_aZ711 _b.H447 2015 |
||
| 100 | 1 |
_aHernon, Peter, _eauthor. |
|
| 245 | 1 | 0 |
_aAssessing service quality : _bsatisfying the expectations of library customers / _cPeter Hernon, Ellen Altman, Robert E. Dugan. |
| 250 | _aThird edition. | ||
| 264 | 1 |
_aLondon, England : _bFacet Publishing, _c[2015]. |
|
| 264 | 4 | _c©2015. | |
| 300 |
_axiii, 218 pages : _billustrations ; _c28 cm. |
||
| 336 |
_atext _2rdacontent |
||
| 337 |
_aunmediated _2rdamedia |
||
| 338 |
_avolume _2rdacarrier |
||
| 504 | _aIncludes bibliographical references and index. | ||
| 650 | 0 |
_aPublic services (Libraries) _xEvaluation. |
|
| 650 | 0 |
_aPublic services (Libraries) _zUnited States _xEvaluation. |
|
| 700 | 1 |
_aAltman, Ellen, _eauthor. |
|
| 700 | 1 |
_aDugan, Robert E., _d1952-, _eauthor. |
|
| 907 |
_a.b16137723 _b2019-11-12 _c2019-11-12 |
||
| 942 |
_c01 _n0 _kZ711.H447 2015 |
||
| 914 | _avtls003585678 | ||
| 990 | _aathirah | ||
| 991 | _aFakulti Sains Sosial dan Kemanusiaan | ||
| 998 |
_at _b2015-07-05 _cm _da _feng _genk _y0 _z.b16137723 |
||
| 999 |
_c591829 _d591829 |
||