000			01864nam a2200373 a 4500
005			20250930134924.0
008			131022s2013 nyua b 001 0 eng
020			_a9780071800471 (pbk.)
020			_a0071800476 (pbk.)
020			_a9780071813730 (hbk.) _cRM92.57
020			_a007181373X (hbk.)
039		9	_a201311081553 _bzabidah _y10-22-2013 _zrahah
040			_aDLC _beng _cDLC _dBTCTA _dVP@ _dYDXCP _dCDX _dJBU _dUAA _dAU@ _dOCLCO _dBWX _dGO6 _dUKMGB _dQBX _dOCLCF _dUKM
090			_aHD31.K474
090			_aHD31 _b.K474
100	1		_aKerpen, Dave.
245	1	0	_aLikeable business : _bwhy today's consumers demand more and how leaders can deliver / _cDave Kerpen, with Theresa Braun and Valerie Pritchard.
260			_aNew York : _bMcGraw-Hill, _c2013.
300			_axiv, 220 p. : _bill. ; _c23 cm.
500			_aIncludes index.
504			_aIncludes bibliographical references and index.
520			_aLays out 11 strategies for organizations of all sizes to spur growth, profits, and overall success. This book helps any leader at a smallor mid-sized company increase profits and spur growth by applying the 11 principles of business likeability, such as: listening, authenticity, transparency, adaptability, simplicity, and gratefulness.
650		0	_aManagement _xSocial aspects. _963539
650		0	_aCustomer relations.
650		0	_aSocial responsibility of business.
907			_a.b15753670 _b2019-11-12 _c2019-11-12
942			_c01 _n0 _kHD31.K474
914			_avtls003542884
990			_aza
991			_aFakulti Ekonomi & Pengurusan
998			_at _b2013-09-10 _cm _da _feng _gnyu _y0 _z.b15753670
999			_c555537 _d555537