| 000 | 01091nam a2200313 a 4500 | ||
|---|---|---|---|
| 005 | 20250930134834.0 | ||
| 008 | 131001s2011 nyua 001 0 eng d | ||
| 020 |
_a9780071773546 (hbk.) _cRM82.90 |
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| 039 | 9 |
_a201310181919 _bathirah _y10-01-2013 _zmazarita |
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| 040 | _aUKM | ||
| 090 | _aRA410.5.M533 | ||
| 090 |
_aRA410.5 _b.M533 |
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| 100 | 1 |
_aMichelli, Joseph A., _d1960- |
|
| 245 | 1 | 0 |
_aPrescription for excellence : _bleadership lessons for creating a world-class cutomer experience from UCLA health system / _cJoseph A. Michelli. |
| 260 |
_aNew York : _bMcGraw-Hill, _c2011. |
||
| 300 |
_axiii, 304 p. : _bill. ; _c24 cm. |
||
| 504 | _aIncludes bibliographical references and index. | ||
| 650 | 0 | _aMedical care. | |
| 650 | 0 |
_aTotal quality management. _960970 |
|
| 650 | 0 | _aLeadership. | |
| 650 | 0 | _aSuccess in business. | |
| 907 |
_a.b15734699 _b2019-11-12 _c2019-11-12 |
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| 942 |
_c01 _n0 _kRA410.5.M533 |
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| 914 | _avtls003540793 | ||
| 990 | _aathirah | ||
| 991 | _aPusat Pengajian Umum | ||
| 998 |
_at _b2013-01-10 _cm _da _feng _gnyu _y0 _z.b15734699 |
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| 999 |
_c553669 _d553669 |
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