000			01273nam a2200313Ma 4500
005			20250918192403.0
008			130802s2013 njua i 001 0 eng d
020			_a9781118356913 _cRM65.95
020			_z9781118434086
039		9	_a201312311129 _bzaina _c201311290948 _dbaiti _c201311140756 _drahah _y08-02-2013 _zrahah
040			_aRBA _bfre _cRBA _dUKM
090			_aHF5415.5.T478
090			_aHF5415 .5 T478
100	1		_aThomas, Bill.
245	1	0	_aAnticipate : _bknowing what customers need before they do / _cBill Thomas & Jeff Tobe.
260			_aHoboken, N.J. : _bJ. Wiley & Sons, _cc2013.
300			_av, 218 p.
650		6	_aRelations avec la client{u196C}e _vGuides, manuels, etc.
650		6	_aPlanification stratique _vGuides, manuels, etc.
700	1		_aTobe, Jeff.
907			_a.b15696108 _b2019-11-12 _c2019-11-12
942			_c01 _n0 _kHF5415.5.T478
914			_avtls003536553
990			_abaiti
991			_aFakulti Ekonomi dan Pengurusan
998			_at _b2013-02-08 _cm _da _feng _gnju _y0 _z.b15696108
999			_c552225 _d552225