| 000 | 02740nam a22003494a 4500 | ||
|---|---|---|---|
| 005 | 20250918192355.0 | ||
| 008 | 130731s2012 nju 001 0 eng | ||
| 020 |
_a9781118217221 (hbk.) _cRM65.95 |
||
| 020 | _a1118217225 (hbk.) | ||
| 039 | 9 |
_a201311261206 _brosli _c201311121001 _drahah _y07-31-2013 _zrahah |
|
| 040 |
_aDLC _beng _cDLC _dYDX _dBTCTA _dBDX _dUKMGB _dYDXCP _dBWX _dOCLCO _dDLC _dUKM |
||
| 090 | _aHF5415.5.E565 | ||
| 090 |
_aHF5415.5 _b.E565 |
||
| 100 | 1 |
_aEliason, Frank, _d1972- |
|
| 245 | 1 | 0 |
_a@ your service : _bhow to attract new customers, increase sales, and grow your business using simple customer service techniques / _cFrank Eliason. |
| 246 | 3 | _aAt your service | |
| 260 |
_aHoboken, N.J. : _bWiley, _c2012. |
||
| 300 |
_axxiii, 216 p. ; _c24 cm. |
||
| 500 | _aIncludes index. | ||
| 520 |
_a'A guide to refocusing your business on those who matter most: customers and employees.Technology and social media tools have made it easier than ever for companies to communicate with consumers. They can listen and join in on conversations, solve problems, get instant feedback about their products and services, and more. So why, then, are most companies not doing this? Instead, is seems as if customer service is at an all time low, and that the few companies who are choosing to focus on their customers are experiencing a great competitive advantage. At Your Service explains the importance of refocusing your business on your customers and your employees, and just how to do it. Explains how to create a culture of empowered employees who understand the value of a great customer experience Advises on the need to communicate that experience to their customers and potential customers Frank Eliason, recognized by BusinessWeek as the'most famous customer service manager in the US, possibly in the world,' has built a reputation for helping large businesses improve the way they connect with customers and enhance their relationships At Your Service will appeal to leaders, managers, business owners, customer service professionals, and anyone who wants to learn how to add value to their organization'-- _cProvided by publisher. |
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| 650 | 0 | _aCustomer services. | |
| 650 | 0 | _aCorporate culture. | |
| 650 | 0 | _aCustomer relations. | |
| 907 |
_a.b15694173 _b2019-11-12 _c2019-11-12 |
||
| 942 |
_c01 _n0 _kHF5415.5.E565 |
||
| 914 | _avtls003536334 | ||
| 990 | _ark4 | ||
| 991 | _aFakulti Ekonomi & Pengurusan | ||
| 998 |
_at _b2013-05-07 _cm _da _feng _gnju _y0 _z.b15694173 |
||
| 999 |
_c552033 _d552033 |
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