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008 130730s2013 caua b 001 0 eng
020 _a9780470931110 (pbk.)
_cRM184.97
020 _a0470931116 (pbk.)
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_y07-30-2013
_zrahah
040 _aDLC
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_dYDX
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090 _aHD42.R354
090 _aHD42
_b.R354
100 1 _aRaines, Susan.
245 1 0 _aConflict management for managers :
_bresolving workplace, client, and policy disputes /
_cSusan S. Raines.
260 _aSan Francisco, CA. :
_bJossey-Bass,
_c2013.
300 _axxix, 460 p. :
_bill. ;
_c24 cm.
490 1 _aThe Jossey-Bass business & management series.
504 _aIncludes bibliographical references (p. 423-443) and index.
650 0 _aConflict management.
_959485
650 0 _aInterpersonal relations.
650 0 _aPersonnel management
_xPsychological aspects.
650 0 _aCustomer relations.
650 0 _aConflict management
_vCase studies.
907 _a.b15690982
_b2019-11-12
_c2019-11-12
942 _c01
_n0
_kHD42.R354
914 _avtls003535988
990 _aza
991 _aFakulti Ekonomi & Pengurusan
998 _at
_b2013-04-07
_cm
_da
_feng
_gcau
_y0
_z.b15690982
999 _c551718
_d551718