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| 008 | 130724s2013 my a bi 001 0 eng d | ||
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| 090 | _aHF5415.5.N437 | ||
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| 100 | 0 | _aNek Kamal Yeop Yunus. | |
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_aCustomer retention strategies / _cNek Kamal Yeop Yunus. |
| 260 |
_aTanjung Malim, Perak : _bPenerbit Universiti Pendidikan Sultan Idris, _c2013. |
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| 300 |
_axi, 139 p. ; _bill. : _c23 cm. |
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| 504 | _aIncludes index and bibliography : p. [113]-136. | ||
| 650 | 0 |
_aCustomer services _xManagement. |
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| 650 | 0 | _aConsumer satisfaction. | |
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_a.b15686851 _b2019-11-12 _c2019-11-12 |
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_c01 _n0 _kHF5415.5.N437 |
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| 914 | _avtls003535489 | ||
| 990 | _anz | ||
| 991 | _aFakulti Ekonomi dan Pengurusan | ||
| 998 |
_at _b2013-11-07 _cm _da _feng _gmy _y0 _z.b15686851 |
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| 999 |
_c551309 _d551309 |
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