| 000 | 01436nam a2200373 a 4500 | ||
|---|---|---|---|
| 005 | 20250918191430.0 | ||
| 008 | 130611s2014 nyua 001 0 eng d | ||
| 020 |
_a9780077841201 _qhardback _cRM701.26 |
||
| 020 | _a0077841204 | ||
| 020 | _a9780078024078 | ||
| 020 | _a0078024072 | ||
| 039 | 9 |
_a201710261201 _bbaiti _c201710231003 _drahah _c201311061549 _dathirah _c201310211254 _dhamudah _y06-11-2013 _zhamudah |
|
| 040 | _aUKM | ||
| 090 | _aHD9980.5.F549 2014 | ||
| 090 |
_aHD9980.5 _b.F549 2014 |
||
| 100 | 1 | _aFitzsimmons, James A. | |
| 245 | 1 | 0 |
_aService management : _boperations, stategy, information technology / _cJames A. Fitzsimmons, Mona J. Fitzsmmons, Sanjeev Bordoloi. |
| 250 | _a8th ed. | ||
| 260 |
_aNew York : _bMcGraw-Hill/Irwin, _c2014. |
||
| 300 |
_axviii, 524 p. : _bill. ; _c29 cm. |
||
| 504 | _aIncludes bibliographical references and index. | ||
| 650 | 0 |
_aService industries _xManagement. |
|
| 700 | 1 | _aFitzsmmons, Mona J. | |
| 700 | 1 | _aBordoloi, Sanjeev. | |
| 907 |
_a.b15656251 _b2019-11-12 _c2019-11-12 |
||
| 942 |
_c01 _n0 _kHD9980.5.F549 2014 |
||
| 914 | _avtls003532170 | ||
| 990 |
_aathirah _abety |
||
| 991 | _aGraduate School of Business | ||
| 991 | _aFakulti Sains dan Teknologi | ||
| 998 |
_at _b2013-11-06 _cm _da _feng _gnyu _y0 _z.b15656251 |
||
| 999 |
_c548349 _d548349 |
||