| 000 | 00961nam a2200289 a 4500 | ||
|---|---|---|---|
| 005 | 20250930093400.0 | ||
| 008 | 981208s1996 xxu 00 eng | ||
| 020 |
_a0201633833 _cRM97.49 |
||
| 039 | 9 |
_a200807071634 _bhayat _y08-18-1999 _zload |
|
| 090 | _aHF5415.5.R35 | ||
| 090 | _aHF5415.5 | ||
| 100 | 1 | _aRamaswamy, Rohit | |
| 245 | 1 | 0 |
_aDesign and management of service process / _cRohit Ramaswamy |
| 260 |
_aReading, Mass. : _bAddison-Wesley, _c1996 |
||
| 300 |
_a424 p. : _bill. ; _c23 cm. |
||
| 440 | 0 | _aEngineering process improvement series | |
| 650 | 0 |
_aCustomer services _xManagement |
|
| 650 | 0 |
_aService industries _xQuality control |
|
| 650 | 0 | _aProduction planning | |
| 650 | 0 |
_aTotal quality management _960970 |
|
| 907 |
_a.b10524903 _b2021-05-28 _c2019-11-12 |
||
| 942 |
_c01 _n0 _kHF5415.5.R35 |
||
| 914 | _avtls000054633 | ||
| 991 | _aFakulti Kejuruteraan | ||
| 998 |
_at _b1999-05-08 _cm _da _feng _gxxu _y0 _z.b10524903 |
||
| 999 |
_c54421 _d54421 |
||