000			01656cam a2200313 a 4500
005			20250930134337.0
008			130325s2012 nyua 000 0 eng
020			_a9780071793209 (alk. paper) _cRM73.39
020			_a0071793208 (alk. paper)
039		9	_a201307241606 _bzainol _c201304151057 _druzini _y03-25-2013 _zrazalis
040			_dUKM
090			_aHF5415.5.G172a 2012 9
090			_aHF5415.5 _b.G172a 2012 9
100	1		_aGallo, Carmine.
245	1	0	_aThe Apple experience : _bthe secrets of delivering insanely great customer service / _cby Carmine Gallo.
250			_a1st ed.
260			_aNew York : _bMcGraw-Hill, _c2012.
300			_a234 p. : _bill. ; _c24 cm.
505	0		_aIntroduction: enriching lives -- Inspiring your internal customer -- Dream bigger -- Hire for smiles -- Cultivate fearless employees -- Build trust -- Foster a feedback loop -- Develop multitaskers -- Empower your team -- Serving your external customer -- Follow Apple's 5 steps of service -- Reset your customer's internal clock -- Sell the benefit -- Unleash your customer's inner genius -- Create wow moments -- Rehearse the script -- Deliver a consistent experience -- Setting the stage -- Eliminate the clutter -- Pay attention to design details -- Design multisensory moments -- Conclusion: the soul of Apple.
650		0	_aCustomer services.
650		0	_aConsumer satisfaction.
650		0	_aCreative thinking. _959506
907			_a.b15601675 _b2019-11-12 _c2019-11-12
942			_c01 _n0 _kHF5415.5.G172a 2012 9
914			_avtls003526320
991			_aPDAL, KKL
998			_ad _b2013-12-03 _cm _da _feng _gnyu _y0 _z.b15601675
999			_c542992 _d542992