000			01778nam a2200349 a 4500
005			20250930134316.0
008			130313s2011 nyua b 001 0 eng
010			_a2010-043535
020			_a9780814417119 (pbk.) _cRM66.80
020			_a0814417116 (pbk.)
039		9	_a201306120927 _bzabidah _c201306041652 _dbinar _y03-13-2013 _zbinar
040			_aDLC _beng _cDLC _dUKM
090			_aHD42.S544
090			_aHD42 _b.S544
100	1		_aShearouse, Susan H.
245	1	0	_aConflict 101 : _ba manager's guide to resolving problems so everyone can get back to work / _cSusan H. Shearouse.
246	3		_aConflict one hundred one.
246	3		_aConflict one hundred and one.
260			_aNew York : _bAmerican Management Association, _c2011.
300			_aviii, 264 p. : _bill. ; _c23 cm.
504			_aIncludes bibliographical references and index.
520			_a'Conflict 101' gives readers the tools they need to ensure not only that employees get back on track, but that disagreements breed positive results. Readers will learn how to: build trust; harness negative emotions; encourage apologies and forgiveness; use a solution-seeking approach; and, say what needs to be said. Incorporating anecdotes taken from the author's twenty years of experience as a conflict resolution professional, the book helps readers more deeply understand how conflict is created, how to respond to it, and how to manage it more effectively.
650		0	_aConflict management. _959485
650		0	_aInterpersonal relations.
907			_a.b15593538 _b2019-11-12 _c2019-11-12
942			_c01 _n0 _kHD42.S544
914			_avtls003525406
990			_aza
991			_aFakulti Sains Sosial dan Kemanusiaan
998			_at _b2013-01-03 _cm _da _feng _gnyu _y0 _z.b15593538
999			_c542240 _d542240