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_aEmpowering users and partners in Digital Library Research Initiatives _h[article] / _cProf. Dr. Zainab Awang Ngah. |
| 500 | _aSession 4 - Customer Satisfaction Through ICT | ||
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_7m2mm _w(UKM)003381534 _aConference on Customer-Focused Culture (2008 June, 9-11 : Johor Bahru) _dJohor Bahru :; Perpustakaan Sultanah Zanariah, Universiti Teknologi Malaysia,; 2008 _tEnergising and empowering quality strategies toward the customer-driven organisations : Conference on Customer-Focused Culture |
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