000			01949nam a2200433 a 4500
005			20250930134220.0
008			130213s2008 ilua b 001 0 eng
020			_a9780838909522 (alk. paper) _cRM172.70
020			_a0838909523 (pbk.)
039		9	_a201304040934 _brosli _c201303191534 _dros _y02-13-2013 _zros
040			_aDLC _cDLC _dYDXCP _dBTCTA _dBAKER _dC#P _dBWX _dCOU _dYBM _dDLC _dUKM
043			_an-us---
090			_aZ678.L347
090			_aZ678 _b.L347
100	1		_aLaughlin, Sara, _d1949-
245	1	4	_aThe quality library : _ba guide to staff-driven improvement, better efficiency, and happier customers / _cSara Laughlin and Ray W. Wilson.
260			_aChicago : _bAmerican Library Association, _c2008.
300			_axiv, 144 p. : _bill. ; _c28 cm.
504			_aIncludes bibliographical references (p. 137-139) and index.
505	0		_aThe continuous improvement approach -- Identify library processes and assess their importance and condition -- Standardize the process -- Measure process performance -- Rapidly improve the process -- Manage process improvement throughout the library system.
650		0	_aLibrary administration _zUnited States.
650		0	_aTotal quality management _zUnited States.
650		0	_aLibrary planning _zUnited States.
650		0	_aCustomer services _zUnited States.
650	1	2	_aLibrary Administration _xmethods.
650	1	2	_aTotal quality management. _960970
650	2	2	_aLibrary Services _xorganization & administration.
650	2	2	_aProgram evaluation.
650	2	2	_aConsumer satisfaction.
700	1		_aWilson, Ray W.
856	4	1	_3Table of contents only _uhttp://www.loc.gov/catdir/toc/ecip0723/2007030710.html
907			_a.b15573394 _b2019-11-12 _c2019-11-12
942			_c01 _n0 _kZ678.L347
914			_avtls003523272
990			_ark4
991			_aFakulti Teknologi Sains dan Maklumat
998			_at _b2013-01-02 _cm _da _feng _gilu _y0 _z.b15573394
999			_c540264 _d540264