| 000 | 01198nam a2200289 a 4500 | ||
|---|---|---|---|
| 005 | 20250913115919.0 | ||
| 008 | 981208s1982 at 17 00mueng 1 | ||
| 020 | _cRM1750.00 | ||
| 039 | 9 |
_a201102021618 _bhabsah _c200904171559 _drosma _c200807081700 _daliah _c200605301427 _dnorliah _y08-18-1999 _zload |
|
| 040 |
_aUKM _erda |
||
| 090 | _avideo HF5415.5.D42 | ||
| 090 |
_avideo HF5415.5 _b.D42 |
||
| 245 | 0 | 0 |
_aDealing with angry customers _h[videorecording] / _cwith William Windon |
| 264 | 1 |
_aSanta Monica, Calif. : _bSalenger Film, _c1982 |
|
| 300 |
_a1 videocassette (VHS) (17 min.) : _bsd., col. ; _c1/2 in. + _e2 leader's guide |
||
| 500 | _aCopy also available in DVD format | ||
| 500 | _aCopy available in DVD format | ||
| 520 | _aIt shows how to deal with angry customers by first dealing with the person's feelings and then by finding a solution to the customer's problem | ||
| 650 | 0 | _aCustomer services. | |
| 650 | 0 | _aConsumer complaints. | |
| 907 |
_a.b10510771 _b2021-07-28 _c2019-11-12 |
||
| 942 |
_c3 _n0 _kvideo HF5415.5.D42 |
||
| 914 | _avtls000053177 | ||
| 990 | _am | ||
| 991 | _aFakulti Pengurusan Perniagaan | ||
| 998 |
_at _b1999-05-08 _cm _dg _feng _gat _y0 _z.b10510771 |
||
| 999 |
_c53012 _d53012 |
||