| 000 | 01019nam a2200313 a 4500 | ||
|---|---|---|---|
| 005 | 20250918164754.0 | ||
| 008 | 120703s2012 ohua b 001 0 eng d | ||
| 010 | _a2011-926552 | ||
| 020 |
_a9780840064240 (pbk.) _cRM285.34 |
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| 020 | _a0840064241 (pbk.) | ||
| 039 | 9 |
_a201208011102 _bzabidah _c201207031542 _drahah _y07-03-2012 _zrahah |
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| 040 | _dUKM | ||
| 090 | _aHF5415.5.O347 2012 | ||
| 090 |
_aHF5415.5 _b.O347 2012 |
||
| 100 | 1 | _aGibson-Odgers, Pattie. | |
| 245 | 1 | 4 |
_aThe world of customer service / _cPattie Gibson. |
| 250 | _a3rd ed. | ||
| 260 |
_aMason, Ohio : _bSouth-Western, _c2012. |
||
| 300 |
_aix, 210 p. : _bill. ; _c28 cm. |
||
| 504 | _aIncludes bibliographical references and index. | ||
| 650 | 0 | _aCustomer services. | |
| 907 |
_a.b1541985x _b2019-11-12 _c2019-11-12 |
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| 942 |
_c01 _n0 _kHF5415.5.O347 2012 |
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| 914 | _avtls003507031 | ||
| 990 | _aza | ||
| 991 | _aFakulti Sains Sosial dan Kemanusiaan | ||
| 998 |
_at _b2012-03-07 _cm _da _feng _gohu _y0 _z.b1541985x |
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| 999 |
_c525406 _d525406 |
||