| 000 | 02512nam a2200337 a 4500 | ||
|---|---|---|---|
| 005 | 20250918162315.0 | ||
| 008 | 120613s2011 nju b 001 0 eng | ||
| 020 |
_a9781118018217 (hbk.) _cRM61.91 |
||
| 020 | _a1118018214 (hbk.) | ||
| 039 | 9 |
_a201207041214 _bzaina _c201206131316 _drahah _y06-13-2012 _zrahah |
|
| 040 |
_aDLC _cDLC _dYDX _dBTCTA _dYDXCP _dBWX _dSINLB _dUKMGB _dCDX _dDLC _dUKM |
||
| 090 | _aHF5415.5.C347 | ||
| 090 |
_aHF5415.5 _b.C347 |
||
| 100 | 1 |
_aCarroll, Becky, _d1966- |
|
| 245 | 1 | 4 |
_aThe hidden power of your customers : _bfour keys to growing your business through existing customers / _cBecky Carroll. |
| 260 |
_aHoboken, N.J. : _bWiley, _c2011. |
||
| 300 |
_axvi, 240 p. ; _c24 cm. |
||
| 504 | _aIncludes bibliographical references and index. | ||
| 520 |
_a'Winning strategies to keep your existing customers coming back. A business's current customer base needs to be considered among the company's most valuable assets. Discover the practical tools to preserve and grow this asset and boost your business by tapping into The Hidden Power of Your Customers. Existing customers are the key to ongoing business growth. They are the people who already know you and buy from you. Yet too many businesses allow their existing customers their least expensive, most easily acquired sales to slip away. Don't let this happen to you! Learn how to strengthen your business using social entrepreneur Becky Carroll's four keys to unleash The Hidden Power of Your Customers. This easy-to-read and practical guide features useful steps, inspirational stories, and real-world examples so you can create a customer strategy that keeps customers coming back (and telling their friends and colleagues). Reveals four keys to success: relevant marketing, orchestrated customer experience, customer-focused metrics, and killer customer service. Details a fundamental shift that needs to take place in how businesses treat their existing customers. The author writes the blog'Customers Rock!' and is the Social Media Correspondent for NBC/7 San Diego'-- _cProvided by publisher. |
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| 650 | 0 | _aCustomer services. | |
| 650 | 0 | _aCustomer relations. | |
| 650 | 0 |
_aCustomer services _xManagement. |
|
| 650 | 0 |
_aCustomer relations _xManagement. |
|
| 907 |
_a.b15396447 _b2019-11-12 _c2019-11-12 |
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| 942 |
_c01 _n0 _kHF5415.5.C347 |
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| 914 | _avtls003504495 | ||
| 990 | _azsz | ||
| 991 | _aFakulti Sains Sosial dan Kemanusiaan | ||
| 998 |
_at _b2012-01-06 _cm _da _feng _gnju _y0 _z.b15396447 |
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| 999 |
_c523142 _d523142 |
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