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008 120612s2010 nyum a000 0 eng
020 _a9780399156403
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090 _aHD58.9.M555
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100 1 _aMiller, John G.,
_d1958-
245 1 0 _aOutstanding! :
_b47 ways to make your organization exceptional /
_cJohn G. Miller.
260 _aNew York :
_bG.P. Putnam's Sons,
_c2010.
300 _axiv, 206 p. ;
_c22 cm.
520 _aThe bestselling author of'QBQ!' shows how anyone can use the unlimited potential of accountability to create an outstanding organization. Miller's newest book offers practical ideas for creating a distinguished group with which customers will want to work.
650 0 _aOrganizational effectiveness.
650 0 _aOrganizational change.
_960636
650 0 _aCustomer services.
907 _a.b15395091
_b2019-11-12
_c2019-11-12
942 _c01
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990 _azsz
991 _aFakulti Sains Sosial dan Kemanusiaan
998 _at
_b2012-12-06
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_gnyu
_y0
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999 _c523007
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