000			02171nam a2200325 a 4500
005			20250918162142.0
008			120522s2010 xxka b 001 0 eng
020			_a9780521195461
039		9	_a201206061109 _bzaina _c201205222058 _didah _y05-22-2012 _zidah
040			_aDLC _cDLC _dDLC _dUKM
090			_aHD4431.C656
090			_aHD4431 _b.C656
245	0	0	_aConnecting knowledge and performance in public services : _bfrom knowing to doing / _cedited by Kieran Walshe, Gill Harvey, Pauline Jas.
260			_aCambridge : _bCambridge University Press, _c2010.
300			_axviii, 295 p. : _bill. ; _c26 cm.
504			_aIncludes bibliographical references and index.
520			_a'The performance of public services is now more closely scrutinised than ever before. Every teacher, doctor, social worker or probation officer knows that behind them stands a restless army of overseers, equipped with a panoply of league tables, star ratings, user opinion surveys, performance indicators and the like with which to judge them. This increased scrutiny and performance measurement has undoubtedly produced improved public services. Yet we still have a limited understanding about how this information can be best used to bring about improvements in performance. What goes on inside the'black box' of public organisations to move from information to action, or from'knowing' to'doing'? This book tackles this important question by reviewing a wide range of performance mechanisms. It explores how information about performance can be translated into improvements in services and, conversely, why this does not always happen in practice'-- _cProvided by publisher.
650		0	_aMunicipal services _xManagement.
700	1		_aWalshe, Kieran.
700	1		_aHarvey, Gill, _cRGN.
700	1		_aJas, Pauline.
856	4	1	_3Table of contents only _uhttp://www.loc.gov/catdir/enhancements/fy1010/2010021907-t.html
907			_a.b15375985 _b2019-11-12 _c2019-11-12
942			_c01 _n0 _kHD4431.C656
914			_avtls003502213
990			_azsz
991			_aFakulti Ekonomi dan Pengurusan
998			_at _b2012-09-05 _cm _da _feng _gxxk _y0 _z.b15375985
999			_c521249 _d521249