000			01916nam a2200361Ia 4500
005			20250918162108.0
008			120517s20122011nyum e ab a001 0 eng
020			_a9781606490976 (pbk.) _cRM86.74
020			_a1606490974 _c(pbk)
039		9	_a201310091359 _bzaina _c201310010948 _dmazarita _c201206130908 _drosli _c201205291117 _drahah _y05-17-2012 _zrasyilla
040			_aOUN _cOUN _dUKM
090			_aHD59.5.B638
090			_aHD59.5 _b.B638
100	1		_aBoutilier, Robert, _d1950-
245	1	2	_aA stakeholder approach to issues management / _cRobert Boutilier.
260			_aNew York, N.Y. : _bBusiness Expert Press, _cc2012.
300			_ax, 172 p. : _bill. ; _c23 cm.
490	1		_aStrategic management collection, _x2150-9611.
504			_aIncludes bibliographical references (p. 145-167) and index.
520			_aOffers a fact-based strategy development process for managing issues and controversies. The book shows practitioners how to ground their strategic advice on empirical research that reveals the socio-political dynamics of the issue. It is the first book to approach issues management from a blended application of advances in stakeholder theory and social network analysis. Readers learn how to track the socio-political environment in order to (a) avoid risks and crises, (b) obtain essential environmental scanning information for strategy development or adjustment, and (c) secure the organization's reputation and access to vital resources.
650		0	_aCustomer relations.
650		0	_aIssues management.
650		0	_aSocial networks.
830		0	_aStrategic management collection.
907			_a.b15369249 _b2019-11-12 _c2019-11-12
942			_c01 _n0 _kHD59.5.B638
914			_avtls003501428
990			_ark4
991			_aFakulti Ekonomi dan Perniagaan
991			_aPusat Pengajian Umum
998			_at _b2012-04-05 _cm _da _feng _gnyu _y0 _z.b15369249
999			_c520622 _d520622