| 000 | 01310nam a2200337 a 4500 | ||
|---|---|---|---|
| 005 | 20250918153348.0 | ||
| 008 | 120509s2012 nyua b 001 0 eng | ||
| 020 |
_a9780071786973 (alk. paper) _cRM91.46 |
||
| 020 | _a007178697X (alk. paper) | ||
| 039 | 9 |
_a201206051641 _bzaina _c201205231329 _drahah _c201205091055 _drahah _y05-09-2012 _zrahah |
|
| 040 |
_aDLC _cDLC _dDLC _dUKM |
||
| 090 | _aHF5415.335.S678 | ||
| 090 |
_aHF5415.335 _b.S678 |
||
| 100 | 1 | _aSoudagar, Reza. | |
| 245 | 1 | 4 |
_aThe customer experience edge : _btechnology and techniques for delivering an enduring, profitable and positive experience to your customers / _cby Reza Soudagar, Vinay Iyer, Volker Hildebrand. |
| 260 |
_aNew York : _bMcGraw-Hill, _c2012. |
||
| 300 |
_axxvi, 292 p. : _bill. ; _c24 cm. |
||
| 504 | _aIncludes bibliographical references and index. | ||
| 650 | 0 | _aConsumer satisfaction. | |
| 650 | 0 |
_aCustomer relations _xManagement. |
|
| 650 | 0 |
_aCustomer services _xTechnological innovations. |
|
| 700 | 1 | _aIyer, Vinay. | |
| 700 | 1 | _aHildebrand, Volker. | |
| 907 |
_a.b1535507x _b2021-05-28 _c2019-11-12 |
||
| 942 |
_c01 _n0 _kHF5415.335.S678 |
||
| 914 | _avtls003499837 | ||
| 990 | _azsz | ||
| 991 | _aFakulti Ekonomi Dan Perniagaan | ||
| 998 |
_at _b2012-09-05 _cm _da _feng _gnyu _y0 _z.b1535507x |
||
| 999 |
_c519240 _d519240 |
||