000			02913nam a22003378a 4500
005			20250930133329.0
008			120424s2010 enka b 001 0 eng
020			_a9780826446077 (hbk.) _cRM368.33
039		9	_a201207032031 _brosli _c201207032030 _drosli _c201204241637 _dsanusi _y04-24-2012 _zsanusi
040			_aDLC _cDLC _dUKM
090			_aP94.6.G59
090			_aP94.6 _b.G59
245	0	0	_aGlobalization, communication and the workplace : _btalking across the world / _cedited by Gail Forey and Jane Lockwood.
260			_aLondon : _bContinuum Logo, _c2010.
300			_aix, 278 p. : _bill. ; _c24 cm
504			_aIncludes bibliographical references and index.
505	0		_aEnglish in tiers in the workplace: a case study of email usage / Li Lan and Lucy MacGregor -- English as aey resource to business and development / Catherine Nickerson -- Communication skills in contemporary service workplaces: some problems / Anna Kristina Hultgren & Deborah Cameron -- Managing the telephone relationship with the customer: interpersonal complexity :'I was so angry. It was unbelievable' a comparison of written and spoken customer service complaints / Jon S.Y. Hui -- Naming and negotiating relationships in call centre talk / Susan Hood -- Call centre discourse: graduation in relation to voice quality and attitudinal profile / Jenny Yau Ni Wan -- Researching and understanding differences among call centre agents / Claire Cowie & Lalita Murty -- Language, culture and training in the globalised workplace : talking about talking: comparing the approaches of intercultural trainers and language teachers / Jane Hayman -- Reconceptualizing culture for workplace communication / Neil Elias -- India rising: call centre communication and the need for two way training / Barry Tomalin -- Call center training and language in the Philippines / Eric Friginal -- What causes communication breakdown in the call centres? The discrepancies in the communications training and research / Jane Lockwood -- Communication skills: assessment and its uses: consulting assessment for the business processing outsourcing (bpo) industry in the Philippines / Jane Lockwood -- Language assessment in call centres: the case of the customer service representative / Alan Davies -- Beyond the workplace: social implications: language globalisation and the workplace: education and social implications / Gail Forey.
650		0	_aInterpersonal communication.
650		0	_aIntercultural communication.
650		0	_aDiscourse analysis. _959567
650		0	_aCommunication in organizations.
700	1		_aForey, Gail, _d1961-
700	1		_aLockwood-Lee, Jane.
907			_a.b15340193 _b2021-05-28 _c2019-11-12
942			_c01 _n0 _kP94.6.G59
914			_avtls003498255
990			_ark4
991			_aFakulti Sains Sosial dan Kemanusiaan
998			_at _b2012-11-04 _cm _da _feng _genk _y0 _z.b15340193
999			_c517794 _d517794