| 000 | 01498cam a2200313 a 4500 | ||
|---|---|---|---|
| 005 | 20250918151452.0 | ||
| 008 | 120326s2012 xxua bi 001 0 eng | ||
| 020 |
_a9781613500446 (hardcover) _cRM573.50 |
||
| 039 | 9 |
_a201208301207 _bbaiti _c201208301159 _dbaiti _c201208300949 _dlatihan _c201208300947 _dlatihan _y03-26-2012 _zlatihan |
|
| 090 |
_aHF5415.5 _b.C86 |
||
| 245 | 0 | 0 |
_aCustomer relationship management and the social and semantic web : _benabling cliens conexus / _cRicardo Colomo-Palacios, Joao Varajao, and Pedro Soto-Acosta, editors |
| 260 |
_aHershey, PA : _bBusiness Science Reference, _c2012. |
||
| 300 |
_axvi, 342 p. : _bill. ; _c29 cm. |
||
| 504 | _aIncludes bibliographical references and index. | ||
| 520 | _a'This book provides an overview of the field of the Semantic Web, social Web and CRM by uniting various research studies from different subfields, exploring the opportunities and challenges confronting organizations using Web 2.0 and 3.0'--Provided by publisher. | ||
| 650 | 0 |
_aCustomer relations _xManagement. |
|
| 650 | 0 | _aSemantic Web | |
| 650 | 0 | _aOnline social networks. | |
| 700 | 1 |
_aColomo-Palacios, Ricardo, _d1973- |
|
| 700 | 1 |
_aVarajao, Joao, _d1972- |
|
| 700 | 1 |
_aSoto-Acosta, Pedro, _d1979- |
|
| 907 |
_a.b15294092 _b2021-05-28 _c2019-11-12 |
||
| 942 |
_c01 _n0 _kHF5415.5 .C86 |
||
| 914 | _avtls003493258 | ||
| 990 | _abaiti | ||
| 991 | _aFakulti Ekonomi dan Pengurusan | ||
| 998 |
_at _b2012-01-03 _cm _da _feng _gxxu _y0 _z.b15294092 |
||
| 999 |
_c513282 _d513282 |
||