| 000 | 01059nam a2200337 a 4500 | ||
|---|---|---|---|
| 005 | 20250913114719.0 | ||
| 008 | 981208s1988 xxu 00 eng | ||
| 010 | _a88-145088 | ||
| 035 | _a729992 | ||
| 039 | 9 |
_y08-18-1999 _zload |
|
| 090 | _aHF5415.5.L3 | ||
| 090 | _aHF5415.5 | ||
| 100 | 1 | _aLa Londe, Bernard J. | |
| 245 | 1 | 0 |
_aCustomer service _ba management perspective _cby Bernard J. La Londe, Martha C. Cooper, Thomas G. Noordewier |
| 260 |
_aOak Brook, Ill. _bCouncil of Logistic Management _c1988 |
||
| 300 | _a162, 249 p. : ill. ; 24 cm. | ||
| 504 | _ap. 177-249 | ||
| 590 | _a1 | ||
| 650 |
_aCustomer services _xManagement |
||
| 700 | 1 | _aCooper, Martha C. | |
| 700 | 1 | _aNoordewier, Thomas G. | |
| 711 | 2 | _aCouncil of Logistics Management (U.S.) | |
| 907 |
_a.b10493360 _b2021-05-28 _c2019-11-12 |
||
| 942 |
_c01 _n0 _kHF5415.5.L3 |
||
| 914 | _avtls000051386 | ||
| 990 | _agab | ||
| 991 | _aFakulti Pengurusan Perniagaan | ||
| 998 |
_at _b1999-05-08 _cm _da _feng _gxxu _y0 _z.b10493360 |
||
| 999 |
_c51279 _d51279 |
||