| 000 | 01111nam a2200337 a 4500 | ||
|---|---|---|---|
| 005 | 20250913114719.0 | ||
| 008 | 981208s1994 si 00 eng | ||
| 020 |
_a981007431X _cRM32.74 |
||
| 035 | _a819234 | ||
| 039 | 9 |
_y08-18-1999 _zload |
|
| 043 | _an-us--- | ||
| 090 | _aHF5415.33.U6F45 | ||
| 090 | _aHF5415.33 | ||
| 100 | 1 | _aFliehman, Deborah G. | |
| 245 | 1 | 0 |
_aCustomer retention through quality leadership _bthe Baxter approach _cDeborah G. Fliehman, David D. Auld |
| 260 |
_aSingapore _bToppan Company _c1994 |
||
| 300 | _axii, 233 p. : ill. ; 23 cm. | ||
| 504 | _ap. 221-224. | ||
| 590 | _a1 | ||
| 650 |
_aConsumer satisfaction _xUnited States _xCase studies |
||
| 650 |
_aCustomer relations _xUnited States _xCase studies |
||
| 650 |
_aQuality of products _xUnited States _xCase studies |
||
| 700 | 1 | _aAuld, David D. | |
| 907 |
_a.b10493347 _b2021-05-28 _c2019-11-12 |
||
| 942 |
_c01 _n0 _kHF5415.33.U6F45 |
||
| 914 | _avtls000051384 | ||
| 991 | _aFakulti Pengurusan Perniagaan | ||
| 998 |
_at _b1999-05-08 _cm _da _feng _gsi _y0 _z.b10493347 |
||
| 999 |
_c51277 _d51277 |
||