| 000 | 00952nam a2200325 a 4500 | ||
|---|---|---|---|
| 005 | 20250913114719.0 | ||
| 008 | 981208s1995 xxu 00 eng | ||
| 010 | _a94-36213 | ||
| 020 |
_a002912977X _cRM51.96 |
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| 035 | _a782353 | ||
| 039 | 9 |
_a200709261125 _bdiyana _y08-18-1999 _zload |
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| 090 | _aHF5415.5.G75 | ||
| 090 | _aHF5415.5 | ||
| 100 | 1 | _aGriffin, Jill | |
| 245 | 1 | 0 |
_aCustomer loyalty : _bhow to earn it, how to keep it / _cJill Griffin |
| 260 |
_aNew York : _bLexington Books, _c1995 |
||
| 300 |
_a242 p. ; _c24 cm. |
||
| 504 | _ap. 229-235. | ||
| 590 | _a1 | ||
| 650 | _aConsumer satisfaction | ||
| 650 | _aCustomer services | ||
| 650 | _aCustomer relations | ||
| 907 |
_a.b10493311 _b2021-05-28 _c2019-11-12 |
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| 942 |
_c01 _n0 _kHF5415.5.G75 |
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| 914 | _avtls000051381 | ||
| 991 | _aFakulti Sains Pembangunan | ||
| 998 |
_at _b1999-05-08 _cm _da _feng _gxxu _y0 _z.b10493311 |
||
| 999 |
_c51274 _d51274 |
||