| 000 | 01354ngm a2200301 a 4500 | ||
|---|---|---|---|
| 005 | 20250913114719.0 | ||
| 007 | vf cb|coz | ||
| 008 | 981208s1988 xxk21 s s0 uv|eng | ||
| 039 | 9 |
_a200802130932 _brashid _c200801182016 _drashid _c200611131523 _drosma _c200605301409 _dnorliah _y08-18-1999 _zload |
|
| 090 | _avideo HF5415.5.C8 | ||
| 090 |
_avideo HF5415.5 _b.C8 |
||
| 100 | 1 | _aSachs, Andrew | |
| 245 | 1 | 4 |
_aThe customer is always dwight _h[videorecording] : _bhow to achieve 100% quality the first time, every time / _cfeatured Andrew Sachs as Dwight ; written by John LLoyd ; director Graeme Garden |
| 260 |
_aLondon : _bVideo Arts, _c1988 |
||
| 300 |
_a1 videocassette (VHS) (21 min.) : _bsd., col. ; _c1/2 in. + _e1 booklet and discussion leader's guide |
||
| 520 | _aEvery department or process must be directly responsible for product quality, to achieve one hundred percent quality requires everyone in the process treating the next person in line as customer | ||
| 650 | 0 | _aCustomer services | |
| 650 | 0 | _aQuality of products | |
| 700 | 1 | _aLLoyd, John | |
| 700 | 1 | _aGarden, Graeme | |
| 907 |
_a.b10493293 _b2021-05-28 _c2019-11-12 |
||
| 942 |
_c3 _n0 _kvideo HF5415.5.C8 |
||
| 914 | _avtls000051379 | ||
| 990 | _am | ||
| 991 | _aFakulti Pengurusan Perniagaan | ||
| 998 |
_at _b1999-05-08 _cm _dg _feng _gxxk _y0 _z.b10493293 |
||
| 999 |
_c51272 _d51272 |
||